- Defines what information is collected from Ravel & Stitch customers
- Describes how consumer personal information is used
- How and why Ravel & Stitch shares information to 3rd party partners
- Explains the process to have personal information disclosed and/or deleted by customer
- Defines the California residents' rights under the CCPA.
Collection of Information
- Ravel & Stitch collects information provided by customers in course of business transaction including but not limited to: Name, Mailing Address, Phone Number, Email Address, birth date, personal interests or preferences, purchases made, payment information such as bank account and payment card numbers, expiration dates required to execute your transaction.
- Other information that may collected include computer, mobile device, and/or browser information such as location, hardware & software information, as well as other non-personal information such as access times, domains, browser type, operating system, IP Addresses, and cookie information
- Cookies, web beacons, and other technologies may be used to analyze and track usage data, determine popularity of certain content, and deliver advertising,
Use of Information
- We use information provided by customers to process transactions and fulfill orders.
- We use information to manage wine club programs and other loyalty programs.
- Data is used to send customers news and information regarding our services, promotions, events, etc.
- We may use information to track and analyze trends in connection to our services, to improve content, and for advertising of our services and products,
- We may collect information to verify your identity, age, or to investigate and prevent fraud or other illegal activities (although Ravel & Stitch assumes no liability or responsibility to undertake any specific investigation or fraud prevention activities).
Sharing of Information
We may share Information about you as follows:
- With 3rd parties that provide information processing services with us for the purpose of processing transactions payment card processing, management of wine clubs, shipment compliance, and other entities that are part of the payment or shipment process
- In response to a request by law enforcement or other governmental entity or court order or subpoena: if under a legal obligation to do so.
- Ravel & Stitch does not sell any identifiable personal information obtained from our customers.
- We may also share aggregated, non-personally identifiable information to 3rd parties for the purpose of analytics or our services.
- Ravel & Stitch takes appropriate and commercially reasonable measures including administrative, technical and physical safeguards, to protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
- Contracts with 3rd party partners who process and/or store personal information require provisions regarding data security and unauthorized access
- No transmission of data over the internet is guaranteed to be completely secure and Ravel & Stitch cannot guarantee the security of any information you provide to us.
- Customers will be notified if any third party interference occurs.
- Ravel & Stitch intends to keep your information secure, accurate, and up-to-date.
- Customers have the right to inquire about and review the data Ravel & Stitch collected from you.
- Customers also have the right to have collected data deleted.
- In order to review, correct, restrict, or delete your information Ravel & Stitch collected and have on file, please take one of the following actions:
- Contact firstname.lastname@example.org
- Call our office at 866-456-6208
- Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies, however our services may not function properly if you do so.
- If you are a customer certain information must be maintained to properly service your account. For example, to process a club order we would need name, address, payment information, and club preferences.
- Be aware that even if you request information to be removed from our systems, such information may never be completely removed due to technical and legal constraints, including backup and disaster recovery systems.
Your California Privacy Rights
- California law permits residents of California to request certain details about information we collect for residents and about information we disclose to third parties. If you would like to request access to this information or request deletion of personal information, please contact us using one of the contact options listed in the Your Options section.
- Please note, we will take steps to verify your identity before fulfilling any of the above requests. This could be thru verifying two to three data points regarding your identity.
- Pursuant to the CCPA legislation, you have the following rights: (i) the right to receive this privacy notice, (ii) the rights to know the personal information that is being collected by us (which information we have provided to you above); (iii) the right to prevent the sale of personal information (we do not sell personal information), (iv) the right to access your personal information and/or request deletion of your personal information (a consumer may make a request for personal information or erasure request twice in a twelve-month period. Ravel & Stitch has 45 days from a request to respond) and (v) the right to equal services and prices, even if your exercise their privacy rights (Ravel & Stitch does not charge any fee or change any service provided based upon your exercise of any privacy rights).
- Please note that Ravel & Stitch does not sell personal information.
- Ravel & Stitch does not direct services toward individuals under the age of twenty-one years of age and nor do we knowingly collect personal information from Minors.